Visible

Terms of service

Last updated 9 September 2026

This page is a short public summary of how New Zealand secondary schools use Visible (“we”, “us”). It is written for schools evaluating the service. It is not legal advice and it is not the full school contract.

When a school licenses Insight and/or Growth, the binding documents are the School Acceptance and the School Services Terms (including schedules). If this page and a signed document differ, the signed documents prevail. See also our Privacy Policy, Subprocessors, and Incident response pages.

1. The service

Visible provides cloud software for authorised school staff:

Insight: academic analytics and decision support (attendance, achievement, engagement, equity and related views), including AI-assisted Analyst briefs and chat.
Growth: teacher professional growth and coaching, including journals, inquiry, evidence, and AI-assisted coaching where licensed. Growth does not synchronise KAMAR student records into its primary store.

There is no student, parent, or caregiver login. Visible is not a student management system, pastoral case system, or parent portal.

2. Who may use it

Schools license Modules for their own educational administration and professional growth purposes. Access is limited to authorised school staff (and Visible operators where needed for onboarding, support, or security), typically via Google Sign-In on school-authorised email domains or explicit school grants.

3. Roles and personal information

Under the Privacy Act 2020, the school is the agency for its student and staff personal information. Visible is the school’s service provider and information processor, and processes school data only to deliver, secure, and support the licensed service. More detail is in the Privacy Policy.

4. Artificial intelligence

AI features for licensed Modules use Google Vertex AI. Core Insight analytics remain on Google Cloud in Australia (Sydney). Vertex AI processing uses a global endpoint and may occur outside Australia and New Zealand.
Insight Analyst chat may process prompts and tool results that include named students, school identifiers, and academic indicators when staff ask about individuals, lists, or cohorts.
Overnight Analyst briefs are mainly aggregates. Growth AI coaching uses staff-authored text; Insight context attached to Growth AI is aggregate-level only by design. Free text is not redacted by Visible.
AI-generated analysis, briefs, rankings, projections, and recommendations are decision support only. They must not be treated as determinative of disciplinary, pastoral, assessment, enrolment, employment, or other significant decisions about an individual. Staff must apply professional judgement and verify material facts against school records.
School data is not used to train or fine-tune Google’s general-purpose foundation models.

5. Hosting and subprocessors

Core school data is hosted on Google Cloud in Australia. Sign-in, application delivery, AI processing, and transactional email use the providers listed on our Subprocessors page.

6. Security and incidents

Visible applies reasonable safeguards appropriate to school information, including encryption in transit and at rest on the cloud platform, and school-scoped access controls. Google Cloud holds certifications such as ISO 27001 and SOC 2 for its infrastructure; Visible is a customer of that platform and does not currently hold its own ISO 27001, SOC 2, an ST4S assessment, or an independent penetration test report. Breach handling is summarised on our Incident response page.

7. School responsibilities

Schools remain responsible, among other things, for:

authorising which staff may use the service and for their own privacy notices to individuals;
treating outputs that name students as confidential school information and as decision support only;
instructing staff not to enter unnecessary sensitive personal information into AI prompts or free text;
decisions made using the service, including reliance on AI or analytic output.

8. Sample School

Evaluation access to Sample School is governed by separate Sample terms, not by this page or a live school’s School Services Terms.

9. Changes and contact

We may update this public summary as the product and our school-facing Terms evolve. Material changes that affect how school data is handled are communicated to school contacts. Questions: contact@visible.education. Privacy: privacy@visible.education.